First  of  all, we want to reinsure you that all Gateway users will receive full
support. We care about our customers.
Exceptionally, the tone of this normally standard support request email might be
a  bit harsh because of the abuse claims made by clone producer staff pretending
of  bricks,  which  were  proven to be just part of their marketing plan to make
customers  believe  we  also  have issues with console bricking. To be clear, we
already  had  dozen  of  claims which just were proven to be fake. Unfortunately
this cost us time away from doing what we do best, bringing you constant updates
to make your Gateway experience better and better.
We  still answer every single request to be sure no genuine Gateway user is left
out.
If  your  console  is  bricked,  and  you only used the files we provided on our
website,  then  it is almost certain this is not related to Gateway, but we will
gladly  help  you  to  thank  you  for your support and purchase. We mean it was
probably  just  an accidental bricking, like it happens sometimes for mainstream
Nintendo  3DS users or any device in fact who do not use any accessories. But we
will fix it for you, gladly.
We  will send you back your console repaired - most of the case - or a brand new
console.
As  you  can imagine, we can read any Nintendo 3Ds like a book. If you send us a
console  that  was bricked any other way - most likely using a clone product (MT
card,  3DS  Link,  R4i  3DS  etc.)  -  we will instantly see it, and you will be
required a $100 shipping and handling fee to return your bricked console.
***
IMPORTANT: ALL returns must include your Nintendo 3DS, GATEWAY RED CARD and your
SD  CARD.  Any  incomplete return will be handled as above, with a $100 shipping
and handling fee to return the console & accessories.
In  addition to the console GW red card and SD card if possible please copy your
Nand backup file to the SD card , if not possible we will do our best to recover
your unit, but it is considerably harder for us.
***
To  send  us  your console, Gateway and SD card, please contact your vendor, and
email us the tracking number and vendor's name. We will handle the rest.
Again,  we  want  to  apologize  for  the harsh terms of this email. We normally
provide friendly and quick support. But the clone team is a very organized mafia
which  uses dozens of fake Gateway users to pretend their problem are theirs. We
hate  to  make it complex for you, but their actions force us to act this way to
find  the  right  balance between proper support and still being able to work on
updates to keep Gateway moving forward.
We  will  for  sure repair any legit damaged console, even if it is unrelated to
us,   as   long   as  it  doesn't  come from a clone use. We will not pretend if
comes  from  a  clone  use if it didn't. We can instantly and clearly see when a
clone  was  used, without any possible mistake. So rest assure again, if you did
not use a clone, we will fix your console.
Why  we  establish those conditions is because we know that otherwise, the clone
army  of  paid  forum  posters  will send us hundreds of consoles  just to again
waste  our time, so we can't update our firmware and provide good support to our
customer. It is a crazy situation but unfortunately there is nothing we can do.
Thanks  for your understanding! Again, we stand by you, and look forward to much
more to come from us. First being sending you back your console good as new!
Contestación del team Gateway como les gusta copipastear xD
Jajaja qeu me cambian la consola por una nueva si no la pueden arreglar, van listos si piensan que voy a cambiar mi edición zelda por una normal  y sin saber a donde va a ir y cuanto tiempo se la van a quedar, si que van listos  
 Con factura y fotos y mandan el mismo mail de siempre ya podrían dar otra escusa, he que conste que soy una china mafiosa  
![Que me parto! [qmparto]](/images/smilies/net_quemeparto.gif)
Mañana en teoría me debería llegar la rasperry, a ver si me pongo y hago el resucitar del BrickGatway