Hilo oficial de Lockerz (sólo dudas, preguntas y respuestas)

Nare escribió:

Baktor escribió:Pero en el email de teri@lockerz.com que hay que poner exactamente? gracias..

Creo que es para la gente q aun no le han quitado los puntos. Almenos eso creo, yo le envié un mail por ese asunto.

Sergio_13 escribió:alguien que me ponga en ingles, como si yo le dijese a lockerz que me llego la order receipt pero que no me han quitado los puntos

Hi Lockerz Crew!

I have recieved the order receipt but my ptz hadn't been reducted yet.

My settings are:

nombre
calle
etc



Thanks!

javitog16 escribió:en el email de teri@lockerz.com, reenvías el email que te mandaron ellos con la confirmación del pedido.
es totalmente independiente del de la reducción de ptz.
un saludo

Sergio_13 escribió:ya enserio, cuando se conecte untouch decirselo que ponga la lista en el FAQ y asi no hay que floodear tanto por cada vez que hagamos un mensaje

AIRON86 escribió:Por favor, alguien me explica como mando los e-mails a Teri??? Simplemente reenvio los correos de LOCKERZ con las órdenes sin poner nada más?

Because it'd be really hard to make up the email, lol. There's all sorts of specifics in it. Plus, when you forward it, you can see that the original sender of the email was Lockerz themselves. If someone made it up, then it wouldn't be Lockerz, but something like icheat@gmail.com. You should have forwarded (not messaged or sent) the original confirmation email to teri.
-Fabian, LAB

kazuya3 escribió:ATENCION, Importante (Porque a la gente no le queda claro).

El email que envieis a Teri@lockerz.com, debe de ser exactamente el mismo que os enviaron, reenviado, simplemente. No copiado y pegado, simplemente el propio email. Porque si no, podría ser facilmente modificado y no lo pueden dar por válido.

Un usuario preguntó como podían saber si los mails eran originales, y no modificados, a lo que le respondió:

Because it'd be really hard to make up the email, lol. There's all sorts of specifics in it. Plus, when you forward it, you can see that the original sender of the email was Lockerz themselves. If someone made it up, then it wouldn't be Lockerz, but something like icheat@gmail.com. You should have forwarded (not messaged or sent) the original confirmation email to teri.
-Fabian, LAB

Espero haber ayudado. Si ya lo habéis enviado mal, no pasa nada, reenviadlo.

kazuya3 escribió:ATENCION, Importante (Porque a la gente no le queda claro).

El email que envieis a Teri@lockerz.com, debe de ser exactamente el mismo que os enviaron, reenviado, simplemente. No copiado y pegado, simplemente el propio email. Porque si no, podría ser facilmente modificado y no lo pueden dar por válido.

Un usuario preguntó como podían saber si los mails eran originales, y no modificados, a lo que le respondió:

Because it'd be really hard to make up the email, lol. There's all sorts of specifics in it. Plus, when you forward it, you can see that the original sender of the email was Lockerz themselves. If someone made it up, then it wouldn't be Lockerz, but something like icheat@gmail.com. You should have forwarded (not messaged or sent) the original confirmation email to teri.
-Fabian, LAB

Espero haber ayudado. Si ya lo habéis enviado mal, no pasa nada, reenviadlo.

Nare escribió:

kazuya3 escribió:ATENCION, Importante (Porque a la gente no le queda claro).

El email que envieis a Teri@lockerz.com, debe de ser exactamente el mismo que os enviaron, reenviado, simplemente. No copiado y pegado, simplemente el propio email. Porque si no, podría ser facilmente modificado y no lo pueden dar por válido.

Un usuario preguntó como podían saber si los mails eran originales, y no modificados, a lo que le respondió:

Because it'd be really hard to make up the email, lol. There's all sorts of specifics in it. Plus, when you forward it, you can see that the original sender of the email was Lockerz themselves. If someone made it up, then it wouldn't be Lockerz, but something like icheat@gmail.com. You should have forwarded (not messaged or sent) the original confirmation email to teri.
-Fabian, LAB

Espero haber ayudado. Si ya lo habéis enviado mal, no pasa nada, reenviadlo.

De donde has sacado eso? porque yo no lo he visto en ningun sitio y suelo estar al caso de todo lo que se dice en este hilo y lo que yo recuerdo es que a Teri hay que mandarle un mail diciendole que aun no han descontado los puntos de tu premio, no que le reenviemos el Order Receipt :S

javii103 escribió:Sobre que hora ponen los regalos el lunes supuestamente??

sandrog escribió:Es cierto que el lunes es el restock?

Aggroboy escribió:Oigan... alguien sabe si aqui en Chile me cobraran en aduana?
no es muy grande un ipod tampoco xD pero alguien sabe?



.

Since we've had an overwhelming response to this last redemption - I'd like to
try to immediately answer your questions with this auto response that I've set
up based on the inquiries in our queue. If your specific question isn't
answered, please reply back to this email and I'll give you the individual
attention you deserve:

First, the good news is that if you redeemed a prize legitimately and have a
confirmation, you'll get your prize. At this time, I can not look into specific
order accounts until we process all of the information.

If you have an Order Confirmations with order #0:
If you have received a confirmation with an order #0 or # on it, please reply
back to this email and forward us the Lockerz confirmation that you received.
We can then process these orders over the next week and ensure that your prize
is processed correctly. Make sure you email the confirmation, otherwise we
won't be able to process your order.

Order Confirmations with wrong product:
If you have received a confirmation with the wrong product number on it, please
reply back to this email and forward us the confirmation that you received

If PTZ are not debited from your account:
We also realize that member accounts were not debited properly after redemption
which we will also be adjusting. This may have allowed members to redeem
multiple prizes that you truly did not have the points for. With that said, we
will allow your first item to go through and cancel the remaining prizes (over
50 points in one day) without any penalty to you.

If you received duplicate confirmations:
If you received duplicate confirmations or ordered something else because you
thought you didn't get your first prize, then we will process your first order
and cancel your second.

If you inserted incomplete address information in your order:
Please ensure that your address is correct in your Lockerz settings. That way,
if you have an issue with your order address, we can reference your Lockerz
settings to send your prize. Worst case scenario, we'll need to reach out to
you if we feel the mistake will affect the prize getting to you.

If you are interested in timing of the prize shipping:
We will still try to get all of these orders out the door in the next 2 weeks.
It may take us some extra time to process orders that are missing information -
we thank you for your patience and membership in our beta site.

If you couldn't redeem:
We're sorry about this and we're working very hard to improve the site and give
our members a more satisfying experience. Despite the problems this month, this
was our most successful redemption ever. Eventually there won't be any
restocks. We'll have a constant inventory. Until then we will continue to
change and improve the process of our redemptions. You probably get tired of
hearing it but we're still in beta and you and other members are actually
helping us improve the site right now before our official launch. So every
problem that you encounter is actually a learning experience for us as we work
to make Lockerz everything that we ALL want it to be. You will have plenty of
chances to redeem if this month didn't work out for you.

I hope I've answered all of your questions! Thanks in advance for your patience
and membership at our beta site!


Lockerz Support
Pittsburgh, PA
support@lockerz.com

edu_3 escribió:yo le he reenviado el correo a teri pero añadiéndole lo del tema de que ni me habian restado puntos ni me habia aparecido nada en mylockerz d q mi premio haya sido reedem. y ahora leo que no hay q scribir nada, únicamente hay que reenviar, me estoy volviendo loco karajo, alguien que tenga una buena fuente puede aclarar algo?

o alguien que haya mandado un correo a teri y le hayan respondido algo dándole el OK o algo?

es q sto empieza ya a ser estresante kojones

wanxu escribió:Una cosa, se sabe cuando los usuarios normales podremos canjear puntos?

El mail de Baktor traducido, a ver si se reduce la repetición de las mismas preguntas...