Steam me ha cobrado 2 veces el TF2 ¿Qué hacer?

elderno escribió:Buenas, este fin de semana pasado me compré el TF2 aprovechando la oferta que tenía, la primera vez que di a comprar, me salió error de compra así que volvía darle a comprar...Me volvió a salir error de compra, pero me salía en Steam para descargarlo y me llegó un mail de compra así que lo bajé he estado jugando y todo bien, pero miro hoy la cartilla y hay 2 cargos de Steam de 14'84€ :S ¿A alguien le ha pasado esto alguna vez? ¿Qué puedo hacer?...

I was charged twice for my order
Question

Looking at my credit card statement, it appears that I was charged twice for my order.
Answer

If you did not receive a receipt and an order number via e-mail, then we did not charge you and will not be charging you or accepting any funds from your credit card company.

It is possible that your bank is holding the funds until they confirm that we are not going to accept any payment for the failed order(s). Typically the banks will hold these funds for 7-10 business days. You will need to speak to the bank directly if you would like those funds released.

Before you try the purchase again, please confirm that your billing address, the expiration date and your CVV2 (the 3 digit security code on the back of the card) are all being entered exactly as they appear on the card and your billing statement. If this information is entered incorrectly then there is a possibility that the card will be denied by our system again.

terrani escribió:hay un articulo en steam support sobre el tema. Pero ahora mismo no va la pagina de soporte de steam.

http://www.google.co.uk/url?sa=t&ct=res&cd=1&url=https%3A%2F%2Fsupport.steampowered.com%2Fkb_article.php%3Fref%3D7379-PHZV-7205&ei=2dwRSP3dMZ_8wwGO5N1l&usg=AFQjCNFfJAdu10mPJRCbUWx9nKhFM4vgUg&sig2=7hBs-G4Og_zrmjrCu_VQOw



Segun lo que dice es posible que el banco este manteniendo el dinero del segundo intento de compra, hasta que sea confirmado, pero como steam va a denegar la segunda compra el dinero quedara desbloqueado.