Bueno, ya les he escrito, espero que me entiendan
Hello, good day.
I have a GeForce 7800GTX that don't work nothing, it was bought in Kibutz, a spanish official shop of POV that close recently.
(please, refresh this page:
http://www.pointofview-online.com/default2.asp?content_id=119)
It have less of 2 years, how can I "run" the warranty of the 7800GTX?
Thanks
Este correo fue enviado el sábado, pues HOY lunes ya me han respondido (impresionante velocidad).
Dear Sir,
Please fill out our attached RMA request form and make sure that all your contact data is add on this sheet.
Please would you pay close attention to the following RMA procedures? This will result in a quicker and more efficient handling of the RMA process.
Requesting an RMA Number
· You always have to obtain an RMA number from our RMA department, before returning defective goods.
· A customer cannot return any product without a return approval. Packages without an RMA number or returned products that are not approved or acceptable for return will be shipped back at customer’s expense.
· To obtain an RMA number you have to complete our RMA Request Form with all the information that is required, together with a copy of the original invoice, proving the products are still within the warranty-period, and send it by fax (+31(0)40-2629295) or email (rma@pointofview-online.com) to our RMA department.
· Once your return has been approved, we will email or fax you the RMA number along with specific return instructions. The RMA number is valid for a period of 30 calendar days. Open –item returns received without a valid RMA number, or returns received more than 30 days after the RMA is issued will be returned to you at your expense. RMA numbers cannot be extended or re-issued.
· Request new rma number
· Please make sure that your RMA number appears clearly on the outside of the carton when you return the goods back to Point of View.
RMA Returns
· All returns must be sent freight prepaid within 30 days of the RMA number issuing date.
The customer is responsible for paying the shipping cost and insurance when returning products to Point of View. We recommend returned items be shipped via couriers that issues a trackingnumber and insure the package against loss or damage.
Collect shipments will not be accepted. Shipping & handling charges are not refundable.
· All goods returned to Point of View must be returned in a suitable carton in order to protect the goods against damage during transportation. Point of View will not be responsible for the damage caused by unsuitable packing.
· Products must be returned with, manuals, cables, accessories, etc.
Warranty
All RMA / Returned goods are first checked in our RMA department to verify the fault and to determine if the item is still within its warranty coverage.
Products with expired warranties will be sending back to the customer at their expense.
We understand that a RMA is an inconvenience for both parties and will do our best to ensure your RMA is processed promptly.
During production and before delivery, our product undergoes high quality checks. If there is yet a deficiency or processing fault, Point of View issues a warranty period mentioned in our warranty overview, valid from date of first purchase.
Warranty coverage is considered null & void if there is evidence of the following:
· Physical damage to the product.
· Removal or defacement of product’s serial number
· Any repair, modification ,adjustment ,or installation of options parts by anyone other then Point of View
Best regards,
RMA Department
Y me han adjuntado un formulario de RMA en excell, que os lo adjunto.
Qué hago, ¿lo intento por esta vía? ¿será mejor así que hacerlo a través de la tienda (la cual ya, seguramente, poco tenga que ver con Kibutz)?
![[oki]](/images/smilies/net_thumbsup.gif "Ok!")
(yo en Tenerife), la gráfica fue comprada de 2ª mano... tal vez lo que hagan sea retrasar las cosas, porque ya no forman parte de kibutz, y porque acabarían mandándola a POV igualmente. 
Lo bueno es que el chico que me la vendió me va a ayudar en todo lo que puede. ![[ok]](/images/smilies/nuevos2/okis.gif "ok")
![[bye]](/images/smilies/nuevos2/adio.gif "adios")
